Assistance Needed with Corteza Installation Error

Hi everyone,

I am having trouble with installing Corteza and could use some help. During the installation process; I faced the following error: :upside_down_face:

[ERROR]: Unable to connect to the database. Please check your database credentials and ensure the database server is running.

System Requirements:

Operating System: Ubuntu 20.04

PHP Version: PHP 7.4

MySQL Version: MySQL 8.0

Database Configuration:

Database Host: localhost

Database Port: 3306

Database Name: corteza_db

Username: corteza_user

Password: password123

I have confirmed that the database server is running and accessible.

I have also ensured that all required dependencies are installed as per the Corteza documentation. I followed the installation documentation meticulously. After getting the error; I restarted the installation process and rechecked the configuration; but the issue still there . I have checked I have checked How to install & upgrade Corteza, and anything you need for installation msbi reference guide but still need help.

If anyone has faced a similar issue / has any suggestions on how to resolve this; I would greatly appreciate your advice .

Thanks in advance for your help! :slightly_smiling_face:

Cant say for sure, its probably a database connection issue.
I would say ask ChatGPT the same question and follow its suggested response.

You’ll have to double check your database connection, privileges/firewall settings and so on.