Hello everyone,
as the tittle says, i want to know if there is a way to apply diferent filters to the columns of a chart.
Currently, im trying to create charts to measure performance of a call center and i wanted to make one that would show me the total number of answered and not answered calls grouped by agents.
in my call logs there is a field called disposition that can be either “answered” or “not answered” and the dimension im using is a record field that connects the call to the agent responsible for it. In my metrics i have a count to show the total number of answered calls because i use this filter above: disposition == 'answered ’ but since this applies to everything i cant just make another metric to get the not answered ones.
Is there another way to do this? The alternative to do this would be to do a ton of graphics because i want to be able to have a lot of measures and other information so any help on how i can make something like this possible is welcomed.