Hi, I was wondering if there were plans to setup a matrix chatroom on matrix.org for real time, advice, support and discussions for end users.
Hi @3pnetja
Many thanks for your question and welcome to Corteza 
We’ve thought hard about this over the last number of months. For the following reasons we’ve decided against it, despite the fact that we have an internal Matrix deployment ourselves:
- We use the current Forum (Discourse) as a form a FAQ knowledge base, alongside docs.cortezaproject.org. It’s easy to search and, generally speaking, non-verbose. A messaging server, Matrix or other, is significantly more chatty i.e. more searching to find the right answers.
- At present, the Corteza forum works well and requires little moderation. While we agree that a messaging system would be more social, it also means we have to be more present on it. This is kind of a “Chicken and Egg” scenario. We do appreciate that if it’s more social then we’ll probably get more users and more interaction between those users.
- We’re definitely going to make a messaging server available to community developers soon i.e. those who contribute to building and maintaining Corteza itself (as opposed to end users of its Low-Code features).
- From an SEO perspective, Discourse is indexed by Google and others. This actually brings us quite a lot of users. This is not possible with Matrix, a distributed ledger technology, but also not well provided for by other open source messaging systems either.
I hope this all makes sense!
Kind regards,
Niall