I am trying to import records for around 1,600 contacts for 6 users. If I import them, using the import feature, using the CSV import and the user email for owned by, it shows correctly in the record page that it is owned by a user.
However, my users don’t see anything, can’t add records. If I give them permission to read and and add records it allows them to see others contacts.
I even tried to give the user record permissions and import logged in as that user. But the same outcome applies.
I don’t see a way to drill down into the permissions, or add a feature. This seems like pretty basic functionality. Am I missing something?
It’s correct that at the moment the system field “ownedBy” cannot be edited in a record, but it can be changed via a workflow. However, to make it easier to modify the person that’s assigned to a contact, we’ve added the field “ownerId” to the CRM. The same field is used in Leads, Accounts and Opportunities.
