Hello Everyone,
As the title suggests, im curious to know if anyone has found a way to validate the information of a record before or after organizing using the record organizer.
My use case is a ticket kanban where after updating the status from open to any other, it would check to see if there is an user associated to the record first, if not then it would warn the user saying to first associate someone as an owner for the ticket or i could associate the user that made the change to be the owner.
My issue is that when running the workflow, there is no way to stop the organizer even with an error message, the error still shows up on the automation sessions tho. I have also tried to update the record after organizing but with no luck, although that could because i have another workflow that runs before updating and when i tried it gave me the following error:
parsing error: - 1:1 unexpected eof while scanning extensions ({"field":"Owner"})
I know that on modules its possible to verify and validate fields but i cant check if Owner is empty because all tickets are created without one via workflow and then the users can just pick one of them to work, i dont know if with validation its possible to both check that the Owner is empty and that status is different from open. i tried this but it also didnt work.
value == null && record.values.status != '480476359249559553'
If someone could help with this i would be very thankful.
Kind Regards,
João Figueiredo